skip to Main Content

Transportation Providers

IntelliRide is the broker for NEMT services throughout the Hawaiian Islands of Kauai, Oahu, Molokai, Lanai, Maui, and Hawai’i. We focus on providing safe and timely transportation to give Medicaid members more flexibility, freedom and control over their personal health. In Hawaii, we need a strong network of independent drivers and transportation providers.

Transportation Provider Responsibilities

  • Safety First: At the start of your day, inspect your vehicle to ensure the interior and exterior are clean, and has everything needed to manage travel for the day. Make certain passengers with children have the state-approved child seat and that all passengers are wearing their seatbelts. Wheelchair devices must be properly secured before taking off.
  • Be on Time, Every Time: Timeliness is critical for transportation providers. If the member is not present within the 15-minute window, call or message IntelliRide using your tablet device to report the no show before proceeding to your next pick up.
  • Complete the Trip: At each pick-up location, get the member’s electronic signature and finalize the trip using your tablet device. This allows speedy claims submissions and accurate billing.
  • Incident Reporting: If an accident or incident occurs while a member is in your vehicle, immediately fill out an incident report for investigation by the IntelliRide Operations team, and if necessary, the local authorities.
  • Customer Service Excellence: Be courteous, patient and helpful to all passengers.

Join the IntelliRide Network

IntelliRide is currently seeking partnerships for all modes of transportation (wheelchair accessible vehicles, vans, sedans, taxis, transit authorities) throughout the Hawaiian Islands of Kauai, Oahu, Molokai, Lanai, Maui, and Hawai’i.

Learn more about becoming a transportation provider

Transportation Provider Resources

New to IntelliRide? Watch video tutorials and find other useful information on our resources page.

Additional transportation provider resources
June 25, 2020

Contact Us

Monday through Friday 7:45 am–4:45 pm HST
Phone: (866) 790-8858, Ext. 1
TTY: (844) 603-6049

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.

Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.

Have A Complaint?

IntelliRide wants to make sure members receive outstanding service on every call and every trip. If you have a complaint or concern, we want to know—call us at (866) 481-9699.

Translate This Page

About IntelliRide

As the state contracted broker for Ohana Health Plan, IntelliRide manages NEMT services throughout the Hawaiian Islands of Kauai, Oahu, Molokai, Lanai, Maui, and Hawai’i. Our general duties include, transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring and quality assurance, complaints and appeals, and claims.

Work With Us

IntelliRide is part of Transdev. Find your next opportunity at Transdev's careers site.