IntelliRide schedules and coordinates non-emergency medical transportation services for Ohana Health Plan members. We partner with transportation providers throughout the state to ensure members can arrive – as scheduled – for their medical appointments.
If you are a Medicaid-approved medical provider and would like to speak with IntelliRide regarding one or more of your patients, please contact the Facilities Department, during regular business hours:
If you have a concern about the quality or timeliness of transportation service, please contact the Facilities Department between 7:45 am and 4:45 pm HST, Monday – Friday.
Schedule Advance Trips
Medical providers and facility staff can schedule member trips at least two days before the appointment date using any of the following methods:
- Call (808) 237-2952 to schedule single or recurring trips on behalf of patients, Monday – Friday from 7:45 AM to 4:45 PM HST.
If you are a medical provider that has been asked to complete a medical necessity form to support a member’s transportation request, please download and complete the appropriate form and submit it to Ohana for review:
Facilities can contact IntelliRide during normal business hours, Monday through Friday, 7:45 am–4:45 pm HST.
For assistance with urgent trips, facilities staff can contact us 24 hours a day, seven days a week at (866) 481-9699.