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Medical Facilities

IntelliRide schedules and coordinates non-emergency medical transportation services for Ohana Health Plan members. We partner with transportation providers throughout the state to ensure members can arrive – as scheduled – for their medical appointments.

If you are a Medicaid-approved medical provider and would like to speak with IntelliRide regarding one or more of your patients, please contact the Facilities Department, during regular business hours:

If you have a concern about the quality or timeliness of transportation service, please contact the Facilities Department between 7:45 am and 4:45 pm HST, Monday – Friday.

Schedule Advance Trips

Medical providers and facility staff can schedule member trips at least two days before the appointment date using any of the following methods:

  • Call (808) 237-2952 to schedule single or recurring trips on behalf of patients, Monday – Friday from 7:45 AM to 4:45 PM HST.

Medical Documentation

If you are a medical provider that has been asked to complete a medical necessity form to support a member’s transportation request, please download and complete the appropriate form and submit it to Ohana for review:

Facility Resources

Contacting IntelliRide

Facilities can contact IntelliRide during normal business hours, Monday through Friday, 7:45 am–4:45 pm HST.

For assistance with urgent trips, facilities staff can contact us 24 hours a day, seven days a week at (866) 481-9699.

February 25, 2020

Contact Us

Monday through Friday 7:45 am–4:45 pm HST
Phone: (866) 790-8858, Ext. 1
TTY: (844) 603-6049

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.

Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.

Have A Complaint?

IntelliRide wants to make sure members receive outstanding service on every call and every trip. If you have a complaint or concern, we want to know—call us at (866) 481-9699.

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About IntelliRide

As the state contracted broker for Ohana Health Plan, IntelliRide manages NEMT services throughout the Hawaiian Islands of Kauai, Oahu, Molokai, Lanai, Maui, and Hawai’i. Our general duties include, transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring and quality assurance, complaints and appeals, and claims.

Work With Us

IntelliRide is part of Transdev. Find your next opportunity at Transdev's careers site.