IntelliRide manages non-emergency medical transportation for Medicaid members in the State of Hawaii for Ohana Health Plan. We accept trip reservations and arrange member rides to covered Medicaid services with qualified transportation providers. Members without access to transportation may be eligible to receive free rides to covered healthcare appointments and quality-of-life services.

Book a Ride

Schedule your ride at least two business days before your appointment using one of the following options.

To schedule your ride, please have the following information:

  • Your date of birth, first and last name, phone number, and Ohana or Medicaid ID number
  • Your doctor’s or facility’s name, address, and telephone number
  • The date and time of your medical appointment

Member Resources

New to IntelliRide? See our FAQs and learn more about the services available to you.

Member Resources


(866) 790-8858 Ext. 1
TTY: (844) 603-6049

Speak to an agent Monday–Friday 7:45am–4:45pm.

Ride Assist

(866) 481-9699 Ext. 2

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check status of your ride. 


Login to your self-service portal anytime to schedule your trips or make changes.

Call the reservations line for assistance with setting up your account.