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Welcome

IntelliRide manages non-emergency medical transportation for Medicaid members in the State of Hawaii for Ohana Health Plan.

Learn More

Welcome

IntelliRide manages non-emergency medical transportation for Medicaid members in the State of Hawaii for Ohana Health Plan.

Learn More

Book a Ride

Schedule your ride at least two business days before your appointment using one of the following options.

To schedule your ride, please have the following information:

  • Your date of birth, first and last name, phone number, and Ohana or Medicaid ID number
  • Your doctor’s or facility’s name, address, and telephone number
  • The date and time of your medical appointment

Member Resources

New to IntelliRide? See our FAQs and learn more about the services available to you.

Member Resources

Reservations

(866) 790-8858 Ext. 1
TTY: (844) 603-6049

Speak to an agent Monday–Friday 7:45am–4:45pm.

Ride Assist

(866) 481-9699 Ext. 2

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check status of your ride.

Online

Login to your self-service portal anytime to schedule your trips or make changes.

Call the reservations line for assistance with setting up your account.

Contact Us

Monday through Friday 7:45 am–4:45 pm HST
Phone: (866) 790-8858, Ext. 1
TTY: (844) 603-6049

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.

Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.

Have A Complaint?

IntelliRide wants to make sure members receive outstanding service on every call and every trip. If you have a complaint or concern, we want to know—call us at (866) 481-9699.

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About IntelliRide

As the state contracted broker for Ohana Health Plan, IntelliRide manages NEMT services throughout the Hawaiian Islands of Kauai, Oahu, Molokai, Lanai, Maui, and Hawai’i. Our general duties include, transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring and quality assurance, complaints and appeals, and claims.

Work With Us

IntelliRide is part of Transdev. Find your next opportunity at Transdev's careers site.