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Transportation Providers

IntelliRide is the broker for NEMT services for WellCare of Nebraska Members in the state of Nebraska. We focus on providing safe and timely transportation to give Medicaid members more flexibility, freedom and control over their personal health.

Transportation providers with questions should contact the transportation provider line at (844) 531-3783 or Local: (402) 401-6990. (Members looking for help with a trip should contact reservations.)

To send information and inquiries about claims, please contact claims.intelliride@transdev.com.

Transportation Provider Responsibilities

  • Safety First: At the start of your day, inspect your vehicle to ensure the interior and exterior are clean, and has everything needed to manage travel for the day. Make certain passengers with children have the state-approved child seat and that all passengers are wearing their seatbelts. Wheelchair devices must be properly secured before taking off.
  • Be on Time, Every Time: Timeliness is critical for transportation providers. If a member has not arrived within the 15-minute window, call or text IntelliRide using your tablet device to report the no show before proceeding to your next pick up.
  • Complete the Trip: At each drop off location, get the member’s electronic signature and finalize the trip using your tablet device. This allows speedy claim submissions and accurate billing.
  • Incident Reporting: If an accident or incident occurs while a member is in your vehicle, immediately fill out an incident report for investigation by the IntelliRide team, and if necessary, the local authorities.
  • Customer Service Excellence: Be courteous, patient and helpful to all passengers.

Join the IntelliRide Network

IntelliRide is currently seeking partnerships for all modes of transportation (wheelchair accessible vehicles, sedans, taxis, volunteers, transit authorities) throughout the state of Nebraska.

Learn More

Transportation Provider Portal

Access your transportation provider portal and manage:

  • Your company information
  • Vehicles
  • Drivers
  • View upcoming trip assignments
  • Schedules and availability
  • Clear claims for payment
Provider Portal

Transportation Provider Training

Want to improve your customer service or learn more about the process to submit trip claims? We encourage all drivers and transportation provider managers to take advantage of our free training sessions offered online or locally.

Register for Training Session

Video Tutorials

March 2, 2020

Contact Us

Monday through Friday 8 am–5 pm CT
Local: (402) 401-6999
Toll free: (844) 531-3783
TTY: (402) 401-6998

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.

Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.

Medicaid member customer satisfaction survey

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About IntelliRide

As the contracted broker for WellCare of Nebraska, IntelliRide manages NEMT services for members throughout Nebraska. Our general duties include, transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring and quality assurance, and claims.

Work With Us

IntelliRide is part of Transdev. Find your next opportunity at Transdev's careers site.