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Member Resources

New to IntelliRide? See our FAQs and learn more about the services available to you.

Scheduling a trip

When contacting IntelliRide, we will ask questions to verify your identity, such as:

  • Your full name
  • Your date of birth
  • Your Medicaid ID number
  • Your home address

To help us properly schedule your trip(s), please have the following information available:

  • Your pick-up address
  • The name, address, and telephone number of your doctor or facility
  • The purpose of your appointment (for example: Doctor, Dentist, Physical Therapy, etc.)
  • The date and time of your medical appointment
  • The end time of your appointment, if known
  • Any special equipment or people that will ride with you

When calling IntelliRide

When contacting IntelliRide, we will ask questions to verify your identity, such as:

  • Your date of birth
  • Your first and last name
  • Full Home address listed on File including City, state, Zip code as well as apartment number if applicable.
  • Your phone number(s)
  • Your Medicaid ID number

To help us properly schedule your trip(s), please have the following information available:

  • Your pick-up address
  • Your doctor’s or facility’s name, address, and telephone number
  • The type of service
  • The date and time of your medical appointment
  • The end time of your appointment, if known
  • Any special Devices (example Wheelchair, Oxygen, Cane, Service Animal, Etc.)
  • if you medically require a Personal Care Assistant (PCA) to travel with you.

Self-service portal

Have the flexibility to schedule your trips or make changes. Call the reservations line at (844) -531-3783 between the hours of 8:00 am and 5:00 pm CST for assistance with setting up your account.

To Register

  • You will need to provide an email address.
  • Write down your log-in information.
  • The reservationists will email you a link to access your online account.
  • Click on the link and change your password. If you forget your password, click on ‘Forgot Password?’ to reset the password.

Getting Started

  • Go to gointelliride.com/nebraska.
  • Watch the Ecolane Self-Service video for a tutorial on how to use the website.

Benefits of the Self-Service Portal

  • Ability to make reservations
  • Cancel reservations
  • Modify reservations
  • View trip information such as the time of arrival—please keep in mind that times are subject to change on the day of service

Family, friends, or caregivers can make reservations, cancel, modify and view the website, if you give them consent.

Individual provider program

Have a friend, neighbor or relative drive you to your appointment. The driver will get $0.58 for each mile they drive you. Call the provider line for assistance or more information.

Day of trip

On the day of your trip, please be ready at least 10-15 minutes before your driver arrives. Your driver will wait up to 10 minutes before departing.

If you have waited more than 15 minutes after your scheduled pick up time, call us at (844) 531-3783.

Holiday schedule

The reservations center is closed on the following days:

  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • Christmas Day
  • New Year’s Day

Your request to schedule transportation will not be completed and the agent will advise you that you must call back during the day after the holiday and IntelliRide will apply the “same day/urgent” request policy if the request applies.

Urgent and same day trip requests

Such trips should be true urgent conditions (not 911) where a physician is requiring you to be seen the same day or the next day. We understand that appointments open and we are dedicated to working closely with Facilities and provide the member will the most efficient service experience.

IntelliRide is dedicated to supporting the medical community, it is important for us to work together and understand that purpose of the “urgent trips”, which is less that the 48 hours noticed required when scheduling non-medical transportation:

  • Doctors’ appointments deemed urgent by physician
  • Dialysis (any change to the schedule, please notify IntelliRide immediately)
  • Wound care
  • Chemotherapy (any change to the schedule, please notify IntelliRide immediately)
  • Radiation

Ancillary services and out-of-state non-emergency medical transportation services

If you must receive treatment outside of the local service area, travel may be covered by the NEMT program. Transportation also be approved for an escort to accompany an at-risk adult or child. Prior approval is required for all air, train, and out of state NEMT. You must work with your doctor to complete and submit a Medical Necessity Form (MNF) request .

Call IntelliRide at (844) 531-3783 as soon as possible to begin the approval process.

IntelliRide will assist with gathering the following information:

  • A Medical Necessity Form signed by your physician (can also be signed by a Physician’s Assistant -PA, or Advanced Practice Registered Nurse – APRN)
  • Verification of your appointment at the out-of-state treatment center

If a closer medical provider is available to provide services, your request for out of state travel may be denied.

February 26, 2020

Contact Us

Monday through Friday 8 am–5 pm CT
Local: (402) 401-6999
Toll free: (844) 531-3783
TTY: (402) 401-6998

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.

Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.

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About IntelliRide

As the contracted broker for WellCare of Nebraska, IntelliRide manages NEMT services for members throughout Nebraska. Our general duties include, transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring and quality assurance, and claims.

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