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Medical Facilities

IntelliRide schedules and coordinates non-emergency medical transportation services for WellCare of Nebraska members. We partner with transportation providers throughout the state to ensure members can arrive – as scheduled – for their medical appointments.

If you are a Medicaid-approved medical provider and would like to speak with IntelliRide regarding one or more of your patients, please contact the Case Management Team, during regular business hours:

Please contact the Case Management Team between 8:00 am and 5:00 pm CST, Monday – Friday.

Schedule Advance Trips

Medical providers and facility staff can schedule member trips for Dialysis, Chemotherapy, Radiation, and any trip that would require a Medical Necessity authorization at least two days before the appointment date using any of the following methods:

  • Call (402) 401- 6992 to schedule single or recurring trips on behalf of patients, 8:00 am and 5:00 pm CST, Monday – Friday.

Medical Documentation

If you are a medical provider that has been asked to complete a medical necessity form to support a member’s transportation request, please download and complete the appropriate form and submit it to IntelliRide for review.

Contacting IntelliRide

Facilities can contact IntelliRide during normal business hours, Monday through Friday, 8 am–5 pm CT.

For assistance with urgent trips, facilities staff can contact us 24 hours a day, seven days a week at (844) 531-3783.

February 27, 2020

Contact Us

Monday through Friday 8 am–5 pm CT
Local: (402) 401-6999
Toll free: (844) 531-3783
TTY: (402) 401-6998

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.

Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.

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About IntelliRide

As the contracted broker for WellCare of Nebraska, IntelliRide manages NEMT services for members throughout Nebraska. Our general duties include, transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring and quality assurance, and claims.

Work With Us

IntelliRide is part of Transdev. Find your next opportunity at Transdev's careers site.