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Transportation Community Board

Through the Transportation Community Board, IntelliRide will look for assistance in identifying ways we can improve the quality and accessibility of the service, strengthen the communication between IntelliRide and the community, and provide an opportunity for community feedback.

Each Community Board will be comprised of different groups that work with the NEMT service, including:

  • Health First Colorado members
  • Credentialed and active Transportation Providers
  • Medical Facilities
  • Advocate involved with NEMT services
  • IntelliRide
  • Health Care Policy and Financing

If you live in the following counties: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld and would like to participate, please reach out to Us.CommunityBoard@Transdev.com or to Kevin.Lang@Transdev.com.

Upcoming Agendas:
  • Agenda TBD
Previous Meetings:

Region-1-Community-Board-Agenda-Jan-12-2021

Region-1-Community-Board-Meeting-Minutes-Jan-12-2021

Region-1-Community-Board-Agenda-November-17-2020

Region-1-Community-Board-Meeting-Minutes-November-17-2020

Region-2-Community-Board-Agenda-Feb-18-2021

Region-2-Community-Board-Meeting-Minutes-Feb-18-2021

Region-2-Community-Board-Agenda-November-19-2020

Region-2-Community-Board-Meeting-Minutes-November-19-2020

Region-3-Community-Board-Agenda-Mar-18-2021

Region-3-Community-Board-Agenda-Dec-17-2020

Region-3-Community-Board-Meeting-Minutes-Dec-17-2020

Meeting Topics

Do you have a topic you are interested in learning more about with the NEMT program or IntelliRide, have a suggestion for improvement, have an ongoing issue that you would like us to discuss, or general feedback that you would like the Community Board to know about? If so, please email us at us.communityboard@transdev.com
so we can discuss it at a future meeting.

Get Involved

Are you interested in joining the Transportation Community Board? If so, please send us an email to us.communityboard@transdev.com. Be sure to include your name and why you are interested in joining the Community Board and we will follow up with you when a Board spot becomes available. All applicants will be kept on file for ongoing committee openings.

Contact Us
Monday through Friday
8 AM–5 PM MT
Local phone: (303) 398-2155, (970) 225-4850, (719) 766-4660, (720) 279-3830
Toll free phone: (855) 489-4999
TDD state relay: 711
Fax: (720) 302-0106
Email: intelliride@transdev.com
Contact us 24 hours a day, seven days a week to cancel your appointment or to check the status of your ride.
Normal Business Hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
About Intelliride by Transdev
Privacy Policy
As a state contracted broker for Health First Colorado, IntelliRide manages NEMT services in the following counties: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld. Our general duties include transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring, complaints and appeals, quality assurance, and claims.
Join our Team
https://transdevna.jobs
IntelliRide is part of Transdev.
Click above to learn more about working with us.
Non-Discrimination Policy
Non-Discrimination Notice
IntelliRide is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of a person’s disability under Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. Any person who believes she or he has been subjected to discrimination on the basis of disability by IntelliRide may file a complaint.
Have a Complaint?
If you have a complaint about a driver’s performance or a vehicle used for transport, please contact IntelliRide.Phone: (855) 489-4999
Email Address: intelliride@transdev.com

More information about filing a complaint is available here.

IntelliRide will acknowledge all complaints within two business days of receipt. If an investigation is needed, we will review the applicable information and provide a written response within 10 Business Days of the initial complaint. The response will include the results of the investigation and any actions taken to prevent a future occurrence.

If you do not agree with the complaint response, you may request an appeal or an administrative state hearing. The procedures that you should follow to request an appeal or fair hearing and the timeframes for the request will be included with our response.

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