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About IntelliRide and Health First Colorado

IntelliRide is the transportation broker for non-emergency medical and non-medical transportation services for the State of Colorado. We also manage credentialing for urgent transportation providers throughout the state of Colorado.

Key Personnel

Translation Assistance

If you need assistance in a language other than English, we can help. Call our toll-free number and ask to speak with representative. Translation services are offered free of charge.

Emergency Weather Situations

During emergency weather, we strive to protect the safety of members, transportation providers, staff and medical providers. You may experience longer than usual hold times when calling our toll-free line. If you have a trip scheduled, be prepared for service delays or appointment rescheduling if conditions are not safe for driving.

Complaint Procedures and Contact Information

IntelliRide needs your feedback to provide excellent service. If you have a complaint regarding a call or recent trip, submit your concern online or call our toll free number to speak with a representative. We will note your complaint and, if needed, investigate any concerns. Within 10 business days, we will provide a resolution and the steps you should follow if you are not satisfied with the outcome.

August 4, 2020