1. Book your ride at least three business days before.
2. Have the following information ready:
a. Your date of birth, first and last name and phone number.
b. Medicare or Medicaid ID number.
c. Your doctor’s or facility’s name, address, and telephone number.
d. The date and time of your medical appointment.
3. Choose one of the following methods to book your ride:
Toll free phone: (855) 489-4999
TDD state relay: 711
Speak to an agent Monday–Friday 8 am–5 pm.
Option 1: Spanish language
Option 2: Case management
Option 3: Dispatch
Option 4: Reservations
Option 5: Where’s my ride?
Option 6: Medical facilities
Call us for assistance with setting up your account.
Monday–Friday 8 am–5 pm