1. Schedule your ride at least two business days before your appointment using one of the following options.
2. To schedule your ride, please have the following information:
a. Your name, Medicaid ID and pick up address
b. Your doctor’s or facility’s name, address, and telephone number
c. The date and time of your medical appointment
d. If a support person or escort will be traveling with you—due to capacity, drivers may deny additional passengers that are not the person going to the appointment or medically documented escorts
Toll free phone: (855) 489-4999
TDD state relay: 711
Speak to an agent Monday–Friday 8 am–5 pm.
Option 1: Spanish language
Option 2: Case management
Option 3: Dispatch
Option 4: Reservations
Option 5: Where’s my ride?
Option 6: Medical facilities
Call us for assistance with setting up your account.
Monday–Friday 8 am–5 pm