Welcome
IntelliRide manages non-emergency medical and non-medical transportation for Health First Colorado members in the state of Colorado.
Effective Aug. 1, 2021, Health First Colorado members who reside outside of the following counties, Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld, will need to contact their local transportation provider directly to schedule non-emergent transportation services, including subscriptions. For more information about NEMT services and the changes, click here.
Book a Ride
1. Schedule your ride at least two business days before your appointment using one of the following options.
2. To schedule your ride, please have the following information:
a. Your name, Medicaid ID and pick up address
b. Your doctor’s or facility’s name, address, and telephone number
c. The date and time of your medical appointment
d. If a support person or escort will be traveling with you—due to capacity, drivers may deny additional passengers that are not the person going to the appointment or medically documented escorts
Phone
Local phone: (303) 398-2155, (970) 225-4850, (719) 766-4660, (730) 279-3830
Toll free phone: (855) 489-4999
TDD state relay: 711
Speak to an agent Monday–Friday 8 am–5 pm.
Option 1: Spanish language
Option 2: Case management
Option 3: Dispatch
Option 4: Reservations
Option 5: Where’s my ride?
Option 6: Medical facilities
Toll free phone: (855) 489-4999
TDD state relay: 711
Speak to an agent Monday–Friday 8 am–5 pm.
Option 1: Spanish language
Option 2: Case management
Option 3: Dispatch
Option 4: Reservations
Option 5: Where’s my ride?
Option 6: Medical facilities
Self Service Portal
Login to your self-service portal anytime to schedule your trips or make changes
Call us for assistance with setting up your account.
Call us for assistance with setting up your account.
Online Chat
Chat with a live representative
Monday–Friday 8 am–5 pm
Monday–Friday 8 am–5 pm
App
Download the free mobile app to instantly schedule or track your trips.
For iOS devices
For Android devices
Usage requires a data plan or Wi-Fi connection
For iOS devices
For Android devices
Usage requires a data plan or Wi-Fi connection
Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.
Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.
