IntelliRide’s management of Medicaid and Medicare transportation focuses on great customer service. We adhere to compliance requirements and commit to providing safe and reliable transportation for eligible members.
Through our brokerage, IntelliRide will be the contract agent for Medicaid and Medicare providers and clients. We set standards, oversee and verify program compliance. IntelliRide also oversees customer service, call center, and dispatch services.
IntelliRide has been serving the State of Hawaii since April 1, 2016, and proudly conducts business across the Hawaiian Islands.
If you need assistance in a language other than English, please inform our Customer Service Representatives which language you speak. We will be happy to help. Translation services are offered free of charge.
During emergency weather, we strive to protect the safety of members, transportation providers, staff and medical providers. You may experience longer than usual hold times when calling our phone lines. If you have a trip scheduled, be prepared for service delays or appointment rescheduling if conditions are not safe for driving.
IntelliRide needs your feedback to provide excellent service. If you have a complaint regarding a call or recent trip, call the appropriate information line to speak with a representative.
We will note your complaint and, if needed, investigate any concerns. Within 7 business days, we will provide a resolution and the steps you should follow if you are not satisfied with the outcome.