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Welcome

IntelliRide manages non-emergency medical transportation for AlohaCare members in the State of Hawaii.

Learn More

Welcome

IntelliRide manages non-emergency medical transportation for AlohaCare members in the State of Hawaii.

Learn More

Book a Ride

Schedule your ride at least three business days before your appointment using one of the following options.

To schedule your ride, please have the following information:

  • Your date of birth, first and last name, phone number, and Medicare or Medicaid ID number
  • Your doctor’s or facility’s name, address, and telephone number
  • The date and time of your medical appointment

Member Resources

New to IntelliRide? See our FAQs and learn more about the services available to you.

Member Resources

For information, reservations or ride status…

Medicaid Members

Local phone: (808) 973-0712 Option #2
Toll Free: (877) 973-0712 Option #2
TTY/TDD: 1 (877) 447-5990

Medicare Members

Local phone: (808) 973-6395 
Toll Free: (866) 973-6395 
TTY/TDD: 1 (877) 447-5990

Online

Login to your self-service portal anytime to schedule your trips or make changes.

Call the reservations line for assistance with setting up your account.

Online Chat

Chat with a live representative Monday–Friday 8 am–5 pm

Click the chat icon in the lower right hand corner of your screen to start chatting. 

App

Download the free mobile app to instantly schedule or track your trips

Usage requires a data plan or Wi-Fi connection.

Contact Us

Monday through Friday 7:45 am–5:00 pm HST
Local Phone: (808) 973-0712, Option #2
Toll Free: (877) 973-0712, Option #2
TTY/TDD: 1-877-447-5990

Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.

Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.

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About IntelliRide

IntelliRide manages NEMT services across the Hawaiian Islands. Our general duties include, transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring and quality assurance, complaints and appeals, and claims.

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Work With Us

IntelliRide is part of Transdev. Find your next opportunity at Transdev's careers site.

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